£12.71 Per Hour
Full Time
Temporary
Beoley, Hereford and Worcester
Manufacturing And Production
Posted 23 days ago
Expires In 6 Days
Job Description
Job Title: Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
•   8:00am – 4:15pm
•   9:45am – 6:00pm
•   11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
•   Handle inbound and outbound customer calls in a fast-paced call centre environment
•   Respond to customer complaints and queries via phone and email
•   Investigate complaints thoroughly and provide clear, professional resolutions
•   De-escalate challenging situations with empathy and professionalism
•   Accurately log all interactions and maintain detailed case notes on internal systems
•   Meet performance targets including response times, quality standards, and SLAs
•   Escalate complex or high-risk complaints where necessary
Skills & Experience Required
•   Previous experience in a fast-paced call centre environment
•   Proven experience handling customer complaints and escalations
•   Confident managing high volumes of calls and email correspondence
•   Excellent problem-solving and conflict resolution abilities
•   Good IT skills and experience using CRM or case management systems
•   Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
•   £12.71 per hour
•   Hybrid working model
•   Structured shift rota
•   Supportive team environment
•   Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you!
Click 'APPLY' and follow the instructions!
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
•   8:00am – 4:15pm
•   9:45am – 6:00pm
•   11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
•   Handle inbound and outbound customer calls in a fast-paced call centre environment
•   Respond to customer complaints and queries via phone and email
•   Investigate complaints thoroughly and provide clear, professional resolutions
•   De-escalate challenging situations with empathy and professionalism
•   Accurately log all interactions and maintain detailed case notes on internal systems
•   Meet performance targets including response times, quality standards, and SLAs
•   Escalate complex or high-risk complaints where necessary
Skills & Experience Required
•   Previous experience in a fast-paced call centre environment
•   Proven experience handling customer complaints and escalations
•   Confident managing high volumes of calls and email correspondence
•   Excellent problem-solving and conflict resolution abilities
•   Good IT skills and experience using CRM or case management systems
•   Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
•   £12.71 per hour
•   Hybrid working model
•   Structured shift rota
•   Supportive team environment
•   Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you!
Click 'APPLY' and follow the instructions!