Hire Desk Controller / Administrator

Job Title: Hire Desk Controller / Administrator 
Location: Gloucester 
Salary: £26,000 - £28,000 (Subject to Experience), Plus Profit Share Bonus, 25 Days Holiday Plus Bank Holidays, Company Pension, Full Training Provided. 

Job Description:

We are looking for a highly organised and customer focused Hire Desk Administrator to join a highly successful, well-established construction rental company. You will be based at their Gloucester depot, joining a fast-paced environment and close-nit team. 

As the Hire Desk Administrator, you will be the first point of contact for customers, managing hire enquiries, processing orders, and ensuring the smooth coordination of equipment.

Key Responsibilities:

• Handle incoming hire enquiries via phone and email. 
• Process hire orders, quotations, contracts, and invoices accurately.
• Schedule equipment deliveries, collections, and servicing.
• Maintain and update hire records and customer databases.
• Coordinate with drivers, engineers, and suppliers to ensure timely service.
• Monitor equipment availability and utilisation.
• Resolve customer queries and issues promptly and professionally.
• Ensure all paperwork and administration is completed in line with company procedures.

Role Requirements: 

• Previous experience in an administrative or customer service role (hire desk experience is desirable but not essential).
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident using Microsoft Office and computer-based systems.
• Ability to work well under pressure and as part of a team.
• A proactive and problem-solving attitude.

If you are someone who fits the above requirements and would like to find out more about this opportunity please speak to Zoe Mansfield at Elite Consultancy - 0121 450 5000 – zoe.mansfield@elitecn.co.uk